nbn and phone not working

[sanim123]

my nbn and phone is not working. dsl light is off.
phone has dial tone but cant make or recieve calls. says the line is congested.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter