Hi @chrisr_1022 ,
Welcome to the community!
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
In the event that the affected devices are mainly connected via Wi-Fi. It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If the issue persists, let us know of your most convenient time to receive a call so we can have our Technical Team to assist you further.
@chrisr_1022 wrote:
Hi, is there are an issue with nbn in Brisbane ? I'm barely reaching 10 Mbps download on a 50 plan and pings are high today.
Thanks.
