nbn connection box showing all the lights, no dsl or internet light on modem
Recenlty moved home. NBN connection box is connected correctly with all the lights on. On TPG Modem DSL and Internet light is not on. WiFi is working.
Rang TPG support everyday for last 1 week but still not resulution. A TPG tech visited the house but he couldn't fix it. Someone said it might still be with the provisioning team. As I'm working form home, without internet I'm losing money everyday.
Interestingly Its getting so frustrating!!!
Please resolve the issue ASAP!!!
We sincerely apologise for the inconvenience this issue is causing you, @towhidaf. We have escalated this to our Complaints Resolution Team and a Complaints Resolution Case Manager will be in touch to further discuss the matter.
Kindly await further updates through Email or phone call.
We sincerely apologise for the trouble this issue is causing you. We have made another follow up with our Complaints Resolution Team and we'll make sure that you will be contacted once a new update becomes available.
We apologise if you feel that way. We'd love to help see the status of the service, to better understand the situation PM me your account details (Username/Customer ID together with the address on file).
Ridiculous i know while they play the blame game you suffer. So called technicians that are actually competent these days is like finding a needle in a haystack.
Hi @towhidaf, we appreciate your loyalty and we sincerely apologise for what happened. We will review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service. We'll continue to chase your concern to our Complaints Resolution Team to fast track the resolution to this matter.