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nbn connection problem

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Level 2

Dear TPG admin,

 

I have received the NCD & modem on Mar 3th, and since then had been waiting for SMS. Last week when email TPG support I was told there was an error of SMS send out, so I tried to setup but so far had no luck.

 

Both the NCD & modem were on for more than 30 minutes but the "Internet" indicator shows no light, I even left it overnight with no success. The lights that're on are "Power", "2.4G", "5G" and sometimes "WAN". Does the NCD need to have all lights on once it's setup? Checking using my account status it is still showing "your installation is progressing".

 

Can you please help check from your end? Many thanks!

1 REPLY 1
Highlighted
Level 2

Dear TPG admin,

I have tried numerous times to turn on and let the nbn connect but still unsuccessful, this morning i received an email from tpg.com.au advising that they are currently unable to activate the NBN connection to
my premises because the installation has been requested to be cancelled. I would like to find out why this happen as i do not request any cancellation and who or why this happenned? Would appreciated if TPG support can call and discuss or explain on this situation. Tried to call tpg but keep hearing music and advertisement. 

 

Thanks.