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nbn hfc dropouts

Level 3

in the last few weeks i have noticed constant dropouts all the lights are on the black box modem is fine i even rang up  on mobile spoke to someone and some one else also spoke tech support saying its happing to them as well and there the other side of main north road and my neibour same deal  so i thought then hmm maybe fualt in pit but other side has telstraa lady just down the road optus no problems for them so whay is it only tpg this is happing to

4 REPLIES
Moderator

Hi @hammer25,

 

Welcome to the community!

 

I'd like to know on which device(s) you experience dropouts. I got your account using your community acocunt details and ran initial tests showing 9h 59m.

 

Regards,

 

Level 3

the internet is like its trying to  conect to your  end at  first it was arround midnight then 1.00  all the lights are are the black box theres just no internet or  phone at first i waas told by  tech suport they reboot router at midnight then happend again 6.am in morning then i  was told from tech suport they refres the conection now heres comes the kicker a  lot of other people in salisbbury on hfc with tpg are getting same issues  and if you check you  find same tech that spoke  to  me also spoke to anther custmer in salsibury doing same thing i am stumped two why in the last few weeks its has been doing  this been working for months fine now i am getting this  and when it it does i get yellow question mark on network sysmbol on pc so i go straight look at modem and black box all lights are lit solid on aris box but internet light is not on modem

and log in and i can see its trying to conect  again  and again

the ten minutes later back working  again

Moderator

Hi @hammer25, thanks for getting back to us.

 

We've checked the status of your connection and we are not detecting any fault on the line or network at the moment. In fact, your connection shows stable for more than a day now .

 

Nevertheless, we'd like to check what is causing the issue and we'll have a senior technical specialist contact you as soon as possible for assistance. 

 

If you have a preferred contact number and time, please send it via private message.

 

Thank you.

Moderator

Hi @hammer25, we can see that our Technical Team has been in touch and discussed the concerns raised.

 

The connection appears to be properly working at the moment, but if the issue persists, please let us know so we can investigate further.

 

Should you need any assistance, feel free to drop us a message. Thank you.