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nbn not willing to fix faulty lines

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Level 2

we have just switched from telstra adsl ( 10 years only company available until nbn arrived). we had massive issues with our adsl telstra connection. Telstra advise us that our copper lines were corroded, that someone had patched the line when a pole fell over to make the cable reach the new pole. which was causing dropouts. Telstra confirmed to us the lines would need replacing once we moved to nbn. we are now with tpg nbn. we are getting dropouts slow paused streaming netflix. tpg have engaged nbn over this. The last comment from tpg was the required speed provided by nbn can be between 16 and 40 mbps. we get 22 - 26 mbps.

TPG Have conveniently removed their 25 mbps second plan knowing most people on copper cant get near 30 and are unwilling to go to the slowest 12mbps plan so will pay for a 50 plan and only get speeds relative to a 25 plan. 

pretty poor on both nbn and tpgs part...

1 REPLY 1
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Moderator

Hi @drewidd1,

For customers having issues with the speed, please be advised that the actual speeds for NBN services may be slower and vary due to many factors including the type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

We can only provide you with an accurate speed assessment post activation. Contributing factors to speed on FTTN are definitely distance from your connected node.  Hence, we provide options to shift plans or cancel if speeds are not met. We have also sent an email regarding the matter.

In your case, we are still checing with NBN Co. if there's a way to improve the line sync speed you're getting at the moment and further updates will be provided via SMS or phone call.