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nbn speed is slower than promised - do we get compensated?

Level 1a

Recently I switched from ADSL2 to NBN HFC (really stupid thing), I am not getting the speed as promised. Do I get compensated for not keeping the promise and for being inconvenienced for switching to NBN (gave me no choice, I was happy with adsl 2 speed)

NBN (Australian Joke) will it ever going to be good or is it just a dream

1 REPLY 1
Moderator

Hi @Shor ,

 

Welcome to the community!

 

We're sad to know that you're not satisfied with the speed you're getting with NBN service.  We'd love to help and see what happened with the speed and get to the bottom of this. We tried to use your community details to pull up the account unfortunately no avail.

 

Please run a speed test (www.speedtest.net) using desktop/laptop connected via LAN/Ethernet and post the test result on this thread for additional reference. Also, PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!