no connection nbn fttc 2 leds only

[sheryl250380]

I got only one power plug slot available and only one phone plug, so no other choice, thanks for your help

[sheryl250380]

Also I have already reset/restarted everything, still only one power led solid, the second led blinking then off. Any guess ?

[Riezl]

Hi @sheryl250380 ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[sheryl250380]

Hi, thanks but there are no outage in my area and sorry but the link you ve sent is broken, any other guess welcomed, meanwhile I ll keep browsing, thank you again for your help

[Anonymous]

Hi @sheryl250380

Thanks for additional details, to better understand what causing issues with the service, shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

Hi, thanks but there are no outage in my area and sorry but the link you ve sent is broken, any other guess welcomed, meanwhile I ll keep browsing, thank you again for your help