Hi @sheryl250380 ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for additional details, to better understand what causing issues with the service, shoot me a private message with your account details (Username/Customer ID together with the address on file).
Hi, thanks but there are no outage in my area and sorry but the link you ve sent is broken, any other guess welcomed, meanwhile I ll keep browsing, thank you again for your help