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no connection when returned home from overseas

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Level 1b

Hi

 

when i returned from overseas i lost my connction and home phone is not working too. it seems my account is all good and there is no outstanding balance. TPG service phone is no answering from yesterday. do i need to renew or what?

 

thanks

 

 

3 REPLIES 3
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Moderator

Hi @ziyuelin,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that one of our senior technical specialists has been arranged to contact you within the day to address the concerns raised.

 

If you'll need further assistance, feel free to drop us a message. Thank you.

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Level 1b

thank you. i have been told few times to be waited and i will be called, but nothing happened within last 3 days. the technical suport line is never get answered. if somebody can call me asap it will be great. it must be something wrong outside the building.

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Moderator

We'll chase this with our Technical Team, @ziyuelin. Let us know should you have further queries.