no dial tone

[skdragondlunk]

when can i expect a technician to come fix my phone line?
its been dead for 5 weeks

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

[JayeshP9]

Hi  skdragondlunk,

I have checked your account and It is SSS ( Spectrum Sharing Service), Your Landline  service is provided by other provider so you need to contact them for it.

regards

JayeshP9. 

[skdragondlunk]

but i have cancelled my
phone service with them last week.
and i have changed to tpg phone line recently

[JayeshP9]

Hi  skdragondlunk,

I have sent callback request for you  from help desk so they can advise you for next step and usual waiting time  for new service number during this pandemic, reference # 59535925

regards

JayeshP9.