no help from TPG

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Level 1b

Tried calling, and once I've been on hold for a while the line just goes dead. I understand that with the current COVID situation and the increased use of internet is affecting how TPG operates, the shortage of staff, etc. But there needs to be a better way than being hung up on. I've been a loyal custoner of TPG for years, and still am. Just need some help, please.

 

My internet keeps dropping out, and has done so for weeks now. It has been very stable previously. Now it drops out multiple times per day. I just want to know why, even if it can't be fixed right now. 

4 REPLIES 4
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Moderator

Hi @light007 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @light007 

 

Some tests on your NBN-HFC 12/1 have failed.

i have created a fault ticket and our engineers should call you back in 24-48hrs.

 

I have PMed you your fault reference number.

 

Regards,

David_M

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Level 1b

Thank you so much for your help. I appreciate it. I still havn't recived a phone call from TPG, and my internet is still faulty. 

 

 

Highlighted
Moderator

Hi @light007 

 

I have forwarded this issue to the other teams for updates.

 

Thanks,