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no internet connection

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Level 2
i have moved house on 17th march 2020..! i received email from tpg that my internet service is activated and my internet connection will active in 2 business days , which was on 23rd march 2020...! i have tried to contact tpg several times ... ... last time i spoke to someone last week and was told that internet service will be activated in 24hrs.. its been 5 days still no internet.. can someone help me...?