Welcome to TPG Community @judith_0562!
Shoot us a PM with your TPG username or customer ID so we can check the status of your connection.
How do I private message (PM) in the community
Hi @judith_0562, we've edited your recent post as it contains your account number. Please refrain from posting in public your details for security.
Before we proceed, could you send us a private message with the following information:
-Account Holder's name