no internet

treydaddy
Level 2

hi i have no internet since 12pm xxxxxx gold coast 4218 is there a problem in area.

Paul Day phone number is 04xxxxxxxx

1 REPLY 1
Will
Moderator

Hi @treydaddy

 

Welcome to the Community!

 

I'm sorry to hear about the disruption of your service. I was able to check your account using community details and it seems like you've already raised this concern through our Hotline.

 

Looking at the notes of our Engineering Team, we are dispatching a TPG technician to your premises to investigate since we're not detecting any line fault. I can see that you have confirmed your attendance to the appointment via SMS.

 

If you have other concerns, please let us know.

 

Note: I have edited your post to hide your number and address for privacy and security reasons.

 

Regards,