not activated

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Level 1c
My NBN not working
2 REPLIES 2
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.



Regards

Peter

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Moderator

Hi

 

I have been able to lookup your account details.

 

For your NBN to work you need all four Blue lights lit up on the NCD. You only have two.

 

Can you please confirm your cabling is set up as the following instructions show. Then get back to me please.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856

 

Regards,

Peter