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outgoing emails failed rejected by server, incoming ok

krmorris
Level 2

was able to send emails earlier today

but had been getting a tpg message box to confirm password

still getting incoming emails

4 REPLIES 4
Shane
Moderator

Hi @krmorris ,

 

Let us help check what causing this issue. Have you tried to send a test email using TPG post office? If so, how did it go?

Could you post the error message on this thread and flick me a message with your details.

 

How to send a PM? 

 

Regards,

 

was able to send emails earlier today

but had been getting a tpg message box to confirm password

still getting incoming emails

krmorris
Level 2

further TPG message as attached

krmorris
Level 2

krmorris@tpg.com.au

0408649489

have posted message

Shane
Moderator

To validate the details that we have please confirm the following info below.

 

First name:
Last name:
Phone number:
Username/email address:
Are you the account holder?:
Date of birth:
 

Regards,

 

krmorris@tpg.com.au

0408649489

have posted message