Hi @pinkflowers123 ,
Welcome to the community!
Thanks for raising this to us, we'd like to take this opportunity to turn around your experience and get to the bottom of this. We're able to locate the account and seen that this issue is now under assessment of our Complaints Resolution Team.
We will chase this with them and request urgent feedback. Expect updates via SMS,Phone call or Email when it becomes available. You may also reach them directly via return email.
Regards,
@pinkflowers123 wrote:
Hi there
I wish to get help from your company to cancel my internet. I made several requests since January 2021. You are still charging my account. please help me. My account number is 516xxxx.
Best regards
Martin
