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"Your internet service is offline"

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Level 1c
What does this mean? Is it a problem on my end or not? I just lost connection suddenly and connection test shows no modem though it's completely connected just as it was before.

I have contacted support and filled a fault but wondering how long it's going to take for a reply, at least Telstra has a 24-7 live chat!
Fault 10483337
2 REPLIES 2
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Moderator

Hi BunchOfTurnips

 

Could I have your CID or username (PM please)? So I could address you with an update.

 

Thanks

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Moderator

Hi,BunchOfTurnips

 

My records shows that there is an outage on NBN network (incident already escalated to NBN).

It is affecting users in the area in VIC

We will keep you updated when this is solved.

I will advice to leave your modem connected.

 

You can check the outage

https://www.nbnco.com.au/support/network-status

 

Thanks