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Could I have your CID or username (PM please)? So I could address you with an update.
Thanks
My records shows that there is an outage on NBN network (incident already escalated to NBN).
It is affecting users in the area in VIC
We will keep you updated when this is solved.
I will advice to leave your modem connected.
You can check the outage
https://www.nbnco.com.au/support/network-status
Thanks