slow ADSL2+ speed and dropouts

[astukas]

Hi,

Like many others, I've been stymied by slow speeds (2 to 5 MBPS down) and persistent drop-outs.  So, I went out and upgraded my modem router to DLINK DSL-2888A (from the old G604T).  However, nothing much has changed.  We also disconnected chromecast to see if that was part of the problem.  We are on the Bundoora exchange in Melbourne.

Thanks!

[Deaksy]

Same here. So sick of the dropouts. It's been like this for weeks.

[astukas]

http://www.speedtest.net/result/7126877734

[Riezl]

Hi @astukas,

Welcome to the community and we apologise for the late response.

We have checked the status of your connection and it appears to be working fine at the moment.

If you are still having issues, please provide us your contact details via PM so we can have a specialist contact you for assistance.

Thank you.

[Riezl]

Hi @Deaksy,

Welcome to the Community!

Apologies for the late response.

As per checking, the issue has been escalated to our Engineering Team and a technician has been dispatched to resolve the drop outs issue.

The connection appears to be stable for more than 3 days now, but if the issue persists, please let us know so we can investigate further.

Thank you.