slow adsl 2+ in Marsfield

[lieferry]

Hi, 

Experiencing very slow connection. 

0.48 Mbps download/0.60 Mbps upload. 

Been dropping out since last Wednesday 28th Nov 2018.

Restarting the modem doesn't seem to make any difference.

Please assist. 

Thanks. 

[Anonymous]

Hi @lieferry,

Welcome to the community!

I was able to locate your account using your community details and ran an initial test of your service. It shows a line fault causing a slow connection to your service. I raised this to our Engineering Team for further test and investigation. Assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or phone call.

Let me know should you require further assistance.

Cheers!

[lieferry]

Hi Shane, 

Thanks for organising a Telstra tech to investigate the issue. 

I've been advised that the connection outside the premises has no issue at all. 

He has confirmed this to TPG and advised me that another tech from TPG will investigate inside the premises. 

Please let me know when this will happen.

Thanks. 

[Anonymous]

Hi @lieferry, our Engineering Team is still waiting for Telstra's final report and we will have the case engineer contact you before 5PM NSW Time today to discuss the progression of the case.

If there's really a need to send a TPG Technician, you will be advised by the case engineer regarding its schedule.

Let us know should you have further queries. Thank you.