slow download speeds

[CaroMc]

Apparently 80Mbps is the available speed for my area.  

I'm on the $59.99 pm plan.  I've just run a TPG app internet speed check on my phone = 12.93 Mbps. 

However, my daughter is having HUGE internet problems while studying from home and has been checking on her laptop (she's Yr 11 & I'm working from home) and has got the following:

• highest download has been 11 Mbps (that was the best speed last year not this year)
• usually/curently <3Mbps upload speeds
• worst = 0.08 Mbps upload speed

Aparently our plan should be fine for 2 users.  We're on NBN and in St Kilda East, Melbourne.

HELP!

C

[Riezl]

Hi @CaroMc ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community