TPG Community

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slow internet

Level 1a

Hi TPG team,

 

My internet is very slow. reported to you few days ago, telstra came to checked n installed a new socket for phone line. improved little bit from 1mbps to 2mbps but before was 7mbps. Could you do sth please? 

 

Thankyou for you time n regards

xiao

1 REPLY 1
Moderator

Hi @hliang28,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.

 

As per checking, a TPG technician has been booked for 20/04/2019 12-5 PM.

 

The team is closely monitoring this and will contact you as soon as the final report regarding the outcome of the technician visit is received.

 

Should you have further queries, feel free to drop us a message. Thank you.