We moved in April 2018 to a different suburb (3122 to 3146) and had issues with the internet speed and stability.
Tried all troubleshooting but nothing. Same setup (modem, laptops) was working fine in the old house. I'm guessing something not good with the cables to the house?
When the slowness starts, ping www.google.com is somtime not reaching. Sometime until the internet completly drops. Right now the speed is around 2.6Mbps download, 56ms ping (bit slow download?)
Issues are more frequent at pick hours (evenings and weekend).
What can we do?
Thanks.
Example of ping:
$ ping www.google.com
PING www.google.com (172.217.25.36): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 172.217.25.36: icmp_seq=8 ttl=53 time=37.684 ms
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
64 bytes from 172.217.25.36: icmp_seq=15 ttl=53 time=35.845 ms
64 bytes from 172.217.25.36: icmp_seq=16 ttl=53 time=38.393 ms
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
64 bytes from 172.217.25.36: icmp_seq=20 ttl=53 time=81.034 ms
64 bytes from 172.217.25.36: icmp_seq=21 ttl=53 time=82.090 ms
64 bytes from 172.217.25.36: icmp_seq=22 ttl=53 time=35.803 ms
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
Request timeout for icmp_seq 25
64 bytes from 172.217.25.36: icmp_seq=26 ttl=53 time=85.389 ms
64 bytes from 172.217.25.36: icmp_seq=27 ttl=53 time=44.871 ms
Request timeout for icmp_seq 28
64 bytes from 172.217.25.36: icmp_seq=29 ttl=53 time=214.572 ms
64 bytes from 172.217.25.36: icmp_seq=30 ttl=53 time=35.734 ms
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
Request timeout for icmp_seq 33
Request timeout for icmp_seq 34
64 bytes from 172.217.25.36: icmp_seq=35 ttl=53 time=39.165 ms
Request timeout for icmp_seq 36
64 bytes from 172.217.25.36: icmp_seq=37 ttl=53 time=224.116 ms
Request timeout for icmp_seq 38
64 bytes from 172.217.25.36: icmp_seq=39 ttl=53 time=35.535 ms
64 bytes from 172.217.25.36: icmp_seq=40 ttl=53 time=41.895 ms
64 bytes from 172.217.25.36: icmp_seq=41 ttl=53 time=129.921 ms
64 bytes from 172.217.25.36: icmp_seq=42 ttl=53 time=40.043 ms
64 bytes from 172.217.25.36: icmp_seq=43 ttl=53 time=36.599 ms
64 bytes from 172.217.25.36: icmp_seq=44 ttl=53 time=70.435 ms
64 bytes from 172.217.25.36: icmp_seq=45 ttl=53 time=97.501 ms
64 bytes from 172.217.25.36: icmp_seq=46 ttl=53 time=148.200 ms
64 bytes from 172.217.25.36: icmp_seq=47 ttl=53 time=45.804 ms
c64 bytes from 172.217.25.36: icmp_seq=48 ttl=53 time=35.383 ms
64 bytes from 172.217.25.36: icmp_seq=49 ttl=53 time=39.337 ms
^C
--- www.google.com ping statistics ---
50 packets transmitted, 23 packets received, 54.0% packet loss
round-trip min/avg/max/stddev = 35.383/72.841/224.116/54.885 ms
$ date
Wed 14 Nov 2018 22:13:04 AEDT
