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slow speeds and drop outs

Level 2
hello, I have been experiencing 0.01mps download speeds and drop outs for roughly a week now. can you please help me resolve this issue.

Hi @benmoore91,


Welcome to the community!


Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.


In the event that Wireless devices are affected with this speed issue, we did an article that you may find helpful. This provides a guide on how to improve your Wireless connection at home.


See links below.



In this case, we've seen that the dropouts and slow connection is caused by a line fault from Telstra's network. This issue has been escalated to Telstra and currently under monitoring by our Engineering Team. Updates will be provided when it becomes available via SMS or Phone call.