slow upload speed

[nigelk]

I'm on the NBN Broadband 50 plan, and after conducting multiple speed tests, the best I've seen is 0.89 mbit.  This is less than 5% of the advertised maximum speed (20 mbit).  This is with my PC connected directly to the TPG supplied modem with an ethernet patch lead.  Can this speed be improved?  Thank you.

[Anonymous]

Hi @nigelk,

Welcome to TPG Community!

We have located the account using your community details.

We have checked the status of your connection and we are not detecting any fault on the line or network that may affect it at the moment.

It's strange why you are only getting this speed and we'd like to further investigate.

We have arranged a technical specialist to contact you tomorrow, 05/May/2019 before 12PM QLD time for troubleshooting.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community