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why can't a business plan be changed online

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Level 1a

Got to say that tpg has been good up to the point when I want to change speed of my business bundle.

now it is attrocious and even the person on chat (Apple) would not help and did not appear to be concerned that I would look else where for nbn when my plan ends

Been acustomer of tpg for 17 years

Would have thought would deserve better customer support

Phone is not convenient

 

Regards

David

1 REPLY 1
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Moderator

Hi @adslrep8, we appreciate your loyalty and we apologise for the inconvenience this has caused you. We'll review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service and will be dealing with the matter internally.

 

We'd like to arrange one of our Business Solution Change of Plan specialists to contact you to ensure that this concern will be addressed.

 

Please send us a private message with your best contact number and most convenient time to receive a call.

 

To send a PM, please refer to this link: How do I private message (PM) in the community