wifi not connecting

[marianalioe07]

hi there. can you please tell me why my wifi is not connecting?
thank you

my customer id is 6206045
my home address is u1/56 grosvenor cresent, summer hill

[legcat]

Hi @marianalioe07,

Basing from the picture, Your Wi-Fi/WLAN LED appears to be working.

Are you having problems connecting your devices?

Check this link: https://community.tpg.com.au/t5/Broadband-Internet/How-to-Connect-to-Your-Wi-Fi-network/m-p/24331

[marianalioe07]

yes, but the wifi not working..not even on

[legcat]

If your devices can connect to Wi-Fi but nothing is loading..

What is the behavior of the ADSL LED, is it flashing?

it's hard to tell from the picture

if the ADSL is flashing - this issue might be line related, I suggest give the moderators a PM have them check your line.

[marianalioe07]

ADSL is flashing. only the wifi icon is off not even flashing

[marianalioe07]

my device cant connect

[Riezl]

Hi @marianalioe07, we have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

The Team is working on sending a technician and the case engineer will be in touch via SMS or a phone call as soon as the schedule becomes available.

Let us know should you have further queries. Thank you.