wifi not connecting

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Level 1b
hi there. can you please tell me why my wifi is not connecting?
thank you

my customer id is 6206045
my home address is u1/56 grosvenor cresent, summer hill
6 REPLIES 6
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Level 4

Hi @marianalioe07,

 

Basing from the picture, Your Wi-Fi/WLAN LED appears to be working.

Are you having problems connecting your devices?

Check this link: https://community.tpg.com.au/t5/Broadband-Internet/How-to-Connect-to-Your-Wi-Fi-network/m-p/24331

 

 

 

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Level 1b
yes, but the wifi not working..not even on
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Level 4

If your devices can connect to Wi-Fi but nothing is loading..

What is the behavior of the ADSL LED, is it flashing?

it's hard to tell from the picture Smiley Very Happy

 

if the ADSL is flashing - this issue might be line related, I suggest give the moderators a PM have them check your line.

 

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Level 1b
ADSL is flashing. only the wifi icon is off not even flashing
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Level 1b
my device cant connect
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Moderator

Hi @marianalioe07, we have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

 

The Team is working on sending a technician and the case engineer will be in touch via SMS or a phone call as soon as the schedule becomes available.

 

Let us know should you have further queries. Thank you.