wifi not connecting

Level 1b
Why is my newly installed NBN TPG internet and wifi not connected.
I keep receiving messages from Tpg that if i plug in the router as instructed I should be connected right away ???

Hi @RShulman,


Welcome to TPG Community!


We’re sorry to hear that you're in this situation. Allow me to work on your account to assist you.


I was able to locate your account using your Community details and have seen that your Internet is already authenticated with internet. Your connection is up and running with good line speed. 



Should you require any further assistance, please let us know. Thank you