TPG Community

Get online support

13-numbers from landline not working after number ported

SOLVED Go to solution
vernh
Level 2

After my NBN connection has been completed my home phone number cannot connect to 13 Numbers.

 

Dialing other numbers is ok and receiving calls are ok, just not able to dial 13+ numbers.

After initial dial tone I just get a shrill constant tone when the 13 number is dialed.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
KarlB
Moderator

Hi @vernh 

 

I have requested for our Voice Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

View solution in original post

5 REPLIES 5
KarlB
Moderator

Hi @vernh 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

vernh
Level 2

Have sent PM..

KarlB
Moderator

Hi @vernh 

 

I have requested for our Voice Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

View solution in original post

vernh
Level 2

Hi Karl,

Someone from support has called and fixed the problem.

It was something they had to do with programming the phone from their end.

 

Thanks for the quick response

 

Vern

KarlB
Moderator

Hi @vernh 

 

I glad to hear your issue is now resolved. Have a nice day.

 

Regards,

Karl