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Big talk from landline constantly congested

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Level 1b
Level 1b

Hello

We have big talk as part of our recently acquired NBN package. Being able to call overseas is important to us.  We have tried calling overseas  the last three days at different times but keep getting a recorded message telling us the lines are congested and to try later. What is this about? Is this going to be an ongoing issue? Do we need to change provider? 
Thanks in advance 

Ank

2 REPLIES 2
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Moderator

Hi @Ank ,

 

Thanks for raising this to us. We'd love to help see what causing this issue to better understand the situation. We tried to use your community details to pull up the account unfortunately it shows no matching records found. 

 

Please confirm the number country location you're trying to call and send us your account details.

 

For reference: 

 

How do I private message (PM) in the community 

 

Regards,

 


@Ank wrote:

Hello

We have big talk as part of our recently acquired NBN package. Being able to call overseas is important to us.  We have tried calling overseas  the last three days at different times but keep getting a recorded message telling us the lines are congested and to try later. What is this about? Is this going to be an ongoing issue? Do we need to change provider? 
Thanks in advance 

Ank


 

Highlighted
Level 1b
Level 1b

Hi Shane I've PMed you as we are still experiencing issues.