Level 2

Could someone explain the  protection & rights under the Customer Service Guarantee (CSG) and why we agree to waive wholly those protections & rights as they apply to the Home Phone service supplied to me by TPG. (Yes/No): _____________


Hi @margeoff, we believe our services represent excellent value compared to other suppliers in the market. The CSG legislation came into being years ago and, in our opinion, is outdated in today's telecommunications landscape, and its mandated compensation makes it difficult for providers to supply the best value services.


Asking our customers to agree to waive the CSG doesn't change the fact that TPG will always do our best to provide you a quality service and a great experience, resolve any issues quickly and effectively, and provide reasonable compensation for service issues. Asking our customers to waive the CSG does not change TPG's aim to provide excellent service.