Calling 13... numbers from NBN home phone

[jqandkim]

I just get a 'prolonged beep' and no connection.  Can I fix this?

[Shane]

Hi @jqandkim ,

Thanks for raising this to us, you may check the status of the prepaid balance of the service.

You may check this article on how: Your Home Phone Optional Prepaid Balance 

Let me know how it will go. 

Regards,

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@jqandkim wrote:

I just get a 'prolonged beep' and no connection.  Can I fix this?

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