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Hi @92383082 ,it appears that your concern is about TPG Singapore Mobile Service.
Please be advised that you have reached the Community support page for TPG Australian consumers. TPG Australia & TPG Singapore are 2 separate entities and operating independently of each other.
Kindly send the TPG SG support an email: support@tpgmobile.com.sg or visit their Facebook Page of TPG Singapore at https://www.facebook.com/TPG-Singapore-785533401811953 for further assistance.