Hi @ettandjohn ,
Welcome to the community!
Thanks for raising this to us. We'd love to help and get to the bottom of this.
We did an article that you may find helpful, this will guide you on how to perform a basic troubleshooting on home phone issues, please see the link below.
Troubleshooting Problems with TPG Home Phone Calls
In the event that the issue still persists, shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@ettandjohn wrote:
Hi,
When we first signed up we requested the $29 NBN plan and the additional $10 for unlimited phone calls form the home phone.
We ran out of internet data near the end of the month so we upgraded to the $49 NBN plan. Can you confirm we are still paying the $10 for unlimited calls. This is what we want.
At the moment we can receive calls on the home phone but cannot call out we keep getting a message that that feature is not available.
Thanks
Ett
