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Can't recieve incoming calls from optus numbers

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Level 1a

HI,

 

I've had NBN phone and internet installed three weeks ago and can't recieve calls from people calling on the optus network. I can recieve calls from all others i.e telstra, vodaphone and landlines.

 

When you call my TPG landline on a optus phone it states the number has been disconnected and reads out OIM1 before disconnecting.

 

Any ideas?

1 REPLY 1
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Moderator

Hi @DECCA4223 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community