Hi can anyone tell me what is happening with the oversea phone line as I has been unable to call oversea with dial tone heard but then when into like a TV noise. I was able to call using non TPG service. This is frustrating
Welcome to TPG Community @peikwan1!
We're sorry to learn about the Home Phone Issue you have encountered. We've seen that the issue is already being handled by our Home Phone Engineers and closely monitoring the case.
We’re terribly sorry for the experience, further updates will be provided as more information becomes available.
We understand how much the home phone service mean to you specially this holiday season, our Engineering Team is working around the clock to rectify this issue and one of our Engineers tried to call you to provide faults case progress earlier today unfortunately no avail.
PM me your best contact number and preferred time; I'll have one of our Engineers call you again today.
In case you need a reference. How do I private message (PM) in the community
I can see that you have been in contact with one of our Engineers and advised about the case progress of the escalated fault about your home phone service.
At the moment our Engineering Team is still awaiting feedback from the carrier and they'll contact you once we got an update.
Let me know should you require further assistance.