I'd like to lodge a formal complaint against the installation services (moving home) for home phone and broadband and the case manager ("Fei", from call centre) who manages my case.
We sincerely apologise for the inconvenience this issue is causing you, @ZY23.
We'd like to review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service.
We understand the need for a working service most especially in your situation and we're sorry for this experience.
We have located the account using your community details and we can see that your concern has been escalated to our Complaints Resolution Team.
A complaints resolution case manager will contact you within 24-48 hours to discuss the possible resolution to this concern.
We'll make a follow up to make sure that this case will be prioritised and will also monitor this to keep you posted for any update.
Hi @ZY23, we can see that our Complaints Resolution Team has been in touch and discussed the concerns raised.
Should you have further queries, you can contact the case manager directly via return mail.
Let us know if we can be of any assistance.
I would like to make a formal complaint about your customer support:
I transferred my service from Telstra to TPG today and I can call anybody and landlines can call me but NO Mobile Phones can call me.
I rang three times and even got disconnected by one so called service provider. Now I have to wait up to two days before anybody calls me back to try and fix my issue.
This is a terrible service an I reliase I made a mistake going to TPG for Mobile Service