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Home Phone not working Internet working but dropped many times

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Level 1

Guys i need help with getting our phone online again. you see our house has bad mobile reception so i can't ring and be on the computer at once

 

the modem keeps dropping out with the internet often. I can get it back but no home phone. ive tried re-setting the modem many times. with the reset button and or leaving it turned off for a period. 

 

we are in need of our home phone for medical reasons and without it will be a real issue. 

1 REPLY 1
Moderator

Hi @maximus5,

 

Welcome to TPG Community!

 

We thank you for taking the time to troubleshoot and we apologise for the inconvenience this has caused you.

 

We understand the need of having a working home phone for emergency purposes.

 

We have located the account using your community details and we were able to check the status of your service.

 

The internet looks stable and the home phone appears to be working now. However, if you are still having issues, please let us know so we can investigate further. Thank you.