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Home phone is not working again today

mikeswebservice
Level 3
Level 3
‎23-03-2021 09:34 AM

My home phone is not working again today. All I get is a tone when I try to dial out. This is the second time since Saturday 20th March 2021 when it was out for the entire day. This is not acceptable 

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Anonymous
Not applicable
‎23-03-2021 07:00 PM

Hi @mikeswebservice ,

 

We're sad to know that you're having issues with the home phone again. I was able to locate the account and confirm that there is a known issue in your area affecting the service at the moment no Estimate Time of Resolution is available. Our Technical Team will contact you via Phone call or SMS when it becomes available.

 

We apologise for any inconvenience.

 

Regards,

 

@mikeswebservice wrote:

My home phone is not working again today. All I get is a tone when I try to dial out. This is the second time since Saturday 20th March 2021 when it was out for the entire day. This is not acceptable 

 

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mikeswebservice
Level 3
Level 3
‎25-03-2021 10:44 AM

It's happening again. This is the 3rd time since Saturday! I think your VOIP phone service SUCKS!

 

I want to close my TPG account & move to a better ISP. 

 

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Riezl
Moderator Moderator
Moderator
‎25-03-2021 12:03 PM

Hi @mikeswebservice, we sincerely apologise for the inconvenience this issue is causing you and we are sorry to know that you're considering closing the account. We value you as our customer and if you could give us a chance, we'd like to help turn things around. 

 

Please send us a private message with your best contact number and most convenient time to receive a call so we can arrange one of our Senior Technical specialists to contact you for further assistance. 

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