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Home phone issue - made calls to Hong Kong, all calls were connected to wrong countries

Level 2

I am at Newton in South Australia. 


Since 15 March 2020, my home phone line  has an issue, every time when making phone calls to any Hong Kong landline numbers, all calls were connected to other countries and the other side receivers  were not speaking English (it seemed to me they are speaking indian language.  Could some one help me to fix my home phone line's issue. 


Recently, I have tried to make calls to TPG help line, all my calls' waiting time was longer than 90 minutes and I still couldn't reach to the point  speaking to  any operator about my home phone line issue.


Thank you for your assistance in advance!


Hi @fleung_uua,

Welcome to the community!


We did an article that you may find helpful, this will guide you to perform basic self troubleshooting please see link below.

Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.