TPG Community

Get online support

I can't connect my phone after nbn connection

mameefaaus
Level 2

Hi ..

 

I have just got conncetion to NBN. But unfortunately my phone line is not working.. Don't know what to do..

1 REPLY 1
Will
Moderator

Hi @mameefaaus 

 

Welcome to the Community!

 

I was able to check your account and it appears that the homephone is already working. From what I can tell, the order was tagged as complete at 6PM NSW yesterday, hence, could be the reason why it wasn't working yet at the time of your post.

 

If you're still struggling to use the phone, let us know so we can check it further.

 

Regards,

Will