-
Personal
-
-
Mobile
-
-
Small Office
-
-
Internet
-
Other Services
-
-
Business & Enterprise
-
- Wholesale
Get online support
What is home phone number porting?
Porting involves the transfer of your home phone number from one provider to another provider, so that your incoming and outgoing calls will work using your home phone number with your new provider.
TPG offers its customers the option to port their home phone numbers to us with all of our NBN Bundle and ADSL2+ with Home Phone orders. If customers choose not to port in a number, TPG will allocate a new home phone number.
Why is there a delay in number porting?
The telecommunications industry, including TPG, relies on Telstra to handle almost all porting transactions between providers.
Unfortunately, Telstra has advised that due to the impact of COVID-19 (Coronavirus) on its operations, Telstra is unable to process porting transactions until at least 6/4/20.
You can read more about it at https://www.itnews.com.au/news/telstra-suspends-most-landline-number-porting-539817.
What does this mean for TPG customers?
This means that at this stage, we are unable to port your home phone number from another provider to TPG.
If you have an order in progress for NBN Bundle, FTTB Home Bundle or ADSL2+ with Home Phone Bundle and the porting of your home phone number to TPG has not yet been completed:
If you are placing a new order for NBN Bundle, FTTB Home Bundle or ADSL2+ with Home Phone Bundle:
What options do customers have?
If you have an order in progress for NBN Bundle, FTTB Home Bundle or ADSL2+ with Home Phone Bundle and the porting of your home phone number to TPG has not yet been completed:
Due to the expected delays and the potential of losing the ability to receive incoming calls, we are recommend customers request a new phone number allocated by TPG.
If you are placing a new order for NBN Bundle, FTTB Home Bundle or ADSL2+ with Home Phone Bundle:
Other things to know
Will there still be delay's if you aren't getting a homephone? I seem to be paying for a Home Phone Line as part of my package even thought I don't plan on using it...did i purchase the wrong package?
I am in the process of getting ADSL2+ but haven't heard anything else from TPG.
20/03/2020 - Signed up for TPG with payments for ADSL2+ Home bundle L @ $59.99/month c/w Setupfee + Modem Shipping charge + Home Phone Line Prepayment.
24/03/2020 - Modem Delivered.
30/03/2020 - No sign of Activation from TPG?
I wish to wait for my existing ph number to be ported by Telstra. Hopefully by 6/4/20. Please keep me informed as to when it transfers.
07 38228821
Hi @matthewhuynh94,
Welcome to the community!
We did an article that you may find helpful, this will guide you on how to track your ADSL2+ service installation. How to track your TPG service installation
ADSL2+ installation approximately takes 10 working days but can take up to 20 working days in some cases. Your billing cycle for ADSL2+ Home Bundle will begin as soon as ADSL2+ has been installed.
In this particular case, we've seen that the installation is still ongoing and our Provisioning Team is awaiting for Telstra update, you'll receive an SMS/Phone call or Email once update becomes available.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Regards,
Hi @Pittplumb,
Welcome to TPG Community!
We have coordinated your concern to our Provisioning Team and we can see that the case manager has been in touch. As discussed, your NBN application has been put on hold and once your address is ready to be connected to TPG NBN, just let us know so we can progress your order.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
I have nbn bundle M installed on Mar 19. But my home phone so far could not receive incoming calls.
I suppose the 6/4/20 in your announcement means the 6 April 2020. Can TPG confirm it?
I can wait for some more days in April.
But I don't want to wait till the 4 June 2020 for the porting is done. It is suggested not to terminate the service from previous provider till the porting is done. I suppose this means I will have to keep paying my previous provider till the porting is done. Is my understanding correct? I will have to consider other options if this is the case.
Thank you.