Internet Working but light off for phone

[maijunshan75]

Got new modern and connected WIFI successfully, but light off for phone.. the status of phone is Active under my account. We are under NBN bundle. When we rang the phones number, it kept saying this number is invalid. Checked the number is correct. Why?

[Angeli]

Hi @maijunshan75, 

I am coordinating your phone issue with our tech team. Further updates will be provided here soon. 

Regards, 

Angeli

[Angeli]

Hi @maijunshan75, 

Your phone issue has been escalated with our Engineering Team and a case engineer will be contacting you within the day for further updates. Your ticket reference number is 12225088. 

Regards, 

Angeli