Internet connection

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Level 1a

i have 2 smart tvs in my house.One is accessing streaming perfectly.

The other is saying the device is not connected to the internet. The message refers to Code:NW-1-19. I am not a tv technician! what do i have to do?   

1 REPLY 1
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Moderator

Hi @michaelr1952,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If internet is working on other device, that simply means that there's nothing wrong with your TPG internet.

 

If you're connecting your Smart TV via Wi-Fi, we have also created this article that may help resolve your issue: Wi-Fi troubleshooting steps - No Internet/Connection

 

Let us know if we can be of further assistance.