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Landline not working

Valentine73
Level 2

Hello,

 

I notice a few other posts on this topic.  My land line is completely dead. I bought a new handset but the same problem, I can't make or receive calls.

 

Nicole

6 REPLIES 6
peter_k
Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

peter_k
Moderator

Hi

 

I have reset your NBN port to see if that will help.

Could you also confirm for me that your phone is cabled the same way as in the diagram attached. If you are using existing internal cabling for your phone could you take your handset to the NBN box and test for dial tone as the attached diagram indicates.

 

 

Valentine73
Level 2

Thank you.  I can confirm that the cabling is the same as the diagram.  I still don't have a dial tone

 

 

ajdaloia001
Level 2
Hi I'm having same problem can't access tpg for diagnosis
prthwaites
Level 2

58 Broadsmith Street, Scullin, ACT 2614, Australia

Peter Thwaites

0262784117

prthwaites
Level 2

please delete these details..am finding this method confusing!