Landline not working

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Level 1

Hello,

 

I notice a few other posts on this topic.  My land line is completely dead. I bought a new handset but the same problem, I can't make or receive calls.

 

Nicole

6 REPLIES 6
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Moderator

Hi

 

I have reset your NBN port to see if that will help.

Could you also confirm for me that your phone is cabled the same way as in the diagram attached. If you are using existing internal cabling for your phone could you take your handset to the NBN box and test for dial tone as the attached diagram indicates.

 

 

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Level 1

Thank you.  I can confirm that the cabling is the same as the diagram.  I still don't have a dial tone

 

 

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Level 1c
Hi I'm having same problem can't access tpg for diagnosis
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Level 1b

58 Broadsmith Street, Scullin, ACT 2614, Australia

Peter Thwaites

0262784117

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Level 1b

please delete these details..am finding this method confusing!