Hi @twt510,
I was able to locate the account, I noticed that you have been in contact with one of our Technicians and advised that the replacement for the modem/router has been processed; currently awaiting updates for the shipment status. Further updates will be provided via SMS or Phone call when it becomes available.
We apologise for any inconvenience, let us know should you require further assistance.
Regards,
I reported last week my internet dropped and digital voice is not functioning. Can somebody help?Thank you!
