TPG Community

Get online support

NBN issue..on hold over 1 hour

Level 3
Hi, NBN down and red light blinking on NBN box. Bonbeach 3196 area. On hold with no info for over 1 hour before I gave up.. how can tpg consider this to be quality service in the hours of operation they advertise..

Hi @myteekay1,


Welcome to TPG Community!


We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team. The team lodged the case to NBN Co. who has booked a technician for Tuesday, 04 February 2020, 1:00 PM - 5:00 PM to further investigate this.


The team is closely monitoring this and the case engineer will contact you for any additional update.


Should you have further queries, feel free to drop us a message. Thank you.