TPG Community

Ask, answer and talk about our products

No Naked phone

Level 1a

Inet working fine - if slow (expected today!) 

But no Naked phone for two days now :-(

 

BTW: Happy new year! Kong Hee Fat Choy :-)

1 REPLY 1
Highlighted
Moderator

Hi @adam777003,

 

Welcome to the Community! 

 

I've located your account using your Community details and has ran remote tests on the line.

 

Currently, the test results shows a potential issue with the physical line which is affecting the internet speed and your homephone.

 

I've now escalated this case to our Engineering team for further investigation and they will be providing you updates via SMS or phone call within 24hrs. 

 

Should you have a preferred contact time and number for the update, please let us know via Private Message. 

 

For your reference, please see our article on How do I private message (PM) in the community. 

 

Regards,